This policy explains what information CLG Recovery may receive when you use this website or contact us about an online scam recovery case, why we use it, who may receive it, and the choices available to you.
Last updated: 25 August 2026
The short version. We collect the information you choose to provide so we can review and respond to your enquiry or recovery case. Because scam cases can involve financial records, transaction information, screenshots, account identifiers, wallet addresses, and communications, please send only what is relevant and what you are authorized to share. Never send us passwords, seed phrases, private keys, PINs, or one time authentication codes. We do not sell your personal information.
This Privacy Policy applies when you visit https://clgrecovery.com, use the contact form, email or call us, message us on WhatsApp or Telegram, or otherwise provide information to CLG Recovery in connection with an enquiry or scam recovery case.
Third-party websites and services have their own privacy policies. This policy does not control how WhatsApp, Telegram, Google, Vimeo, banks, exchanges, payment providers, regulators, law enforcement bodies, or other independent organizations process information.
Depending on how you interact with us, we may collect:
If you ask us to review a recovery case, you may choose to provide information such as transaction references, bank or card records, merchant details, wallet addresses, blockchain transaction hashes, exchange or platform records, payment-app receipts, gift-card records, screenshots, emails, websites, domains, phone numbers, usernames, social profiles, contracts, invoices, and a timeline of events.
Some case materials may contain information about other people or organizations. Only provide information you are legally entitled to share and that is reasonably relevant to the case.
Do not send us:
If you accidentally send highly sensitive credentials, tell us immediately. We will take reasonable steps to remove them from active case records where practical, but you should also treat exposed credentials as compromised and secure the relevant account or wallet.
We may use personal information to:
We do not sell your personal information or rent your case information to marketers.
Where applicable privacy law requires a legal basis, we may rely on your consent, steps requested by you before entering a service relationship, performance of a contract, legitimate interests such as responding to enquiries and protecting our systems, and legal obligations. The basis can vary depending on the information and purpose.
This website uses necessary technologies for security and functionality. It also contains Google Tag Manager and Google Ads measurement code. Depending on your consent choices and applicable law, Google technologies may place or read cookies, process device and browser information, record ad-click identifiers, measure conversions, and support remarketing.
Where enhanced-conversion functionality is enabled and advertising consent is granted, contact details entered in the form may be transformed into a one-way hashed value before being sent to Google for matching and measurement. The form message itself is not sent to Google through that conversion process.
You can review or change optional cookie choices through the Cookie settings link. Browser settings may also allow you to delete or block cookies.
If you contact us using a third-party messaging platform, that platform may process your profile details, phone number, username, device information, metadata, and message content under its own terms. Email and phone providers likewise process communications as part of delivering the service.
Do not use ordinary messaging or email to send secret credentials. If a case later requires more sensitive documents, we may provide separate instructions for a more appropriate transfer method.
We may disclose information only where reasonably necessary for the purpose for which it was collected, including to:
We do not guarantee that a third party will accept, investigate, or act on information shared with it.
Our website and service providers may process information in the United States or other countries. Where required, we use appropriate contractual or legal safeguards for international transfers. Messaging, cloud, analytics, and email providers may maintain infrastructure in multiple jurisdictions.
We keep enquiry and case records only for as long as reasonably necessary for the service, follow-up, security, accounting, dispute handling, legal obligations, or the establishment or defense of claims. Different records may have different retention periods. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.
We use reasonable administrative and technical safeguards appropriate to the information we hold. No website, email system, messaging platform, or storage system can be guaranteed completely secure, so you should avoid sending unnecessary sensitive information and should protect your own devices and accounts.
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about certain disclosures or processing activities. You may also have a right to complain to a data protection or privacy regulator.
To make a request, email support@clgrecovery.net. We may need to verify your identity before acting on a request, especially where case records contain sensitive financial or fraud-related information.
This website and our scam recovery services are not directed to children under 18. If you believe a child has provided personal information to us, contact us so we can review and address it appropriately.
The initial consultation is free. If a client enters an accepted recovery engagement and funds are successfully recovered, CLG Recovery's recovery service fee is 10% of the amount actually recovered and is taken from the recovered funds. We may keep records needed to document the recovered amount, calculate the agreed fee, issue receipts or invoices, maintain accounting records, resolve questions, and comply with tax or other legal obligations.
We do not need your online-banking password, wallet seed phrase, private key, PIN, or one time authentication code in order to calculate or collect a recovery fee.
When reviewing a scam, we may obtain information from public websites, domain-registration records, blockchain explorers, corporate registries, court records, sanctions lists, regulator notices, law-enforcement publications, social-media pages, archived websites, news reports, and commercial fraud or cybersecurity data sources. We use this information to help verify identities, understand scam infrastructure, trace transaction paths, or evaluate recovery options.
Public availability does not mean information is always accurate. We may compare multiple sources and should not treat an unverified online allegation as established fact.
We may use software tools to organize case records, identify duplicate information, map transactions, search public indicators, detect suspicious website infrastructure, or assist with document review. These tools support human review and do not by themselves determine whether a person has committed fraud or whether money can be recovered.
If we become aware of unauthorized access, loss, alteration, or disclosure involving personal information, we may investigate the incident, take steps to contain it, preserve relevant evidence, reset credentials or access controls, notify service providers, and make notifications to affected people or authorities where required by applicable law.
You may contact us if you believe personal information has been handled incorrectly. Before fulfilling a request to access, correct, delete, or disclose case information, we may take reasonable steps to verify the requester's identity and authority, particularly where the records contain financial or fraud-related information.
Where applicable law gives you a right to appeal a privacy decision or complain to a supervisory authority, you may exercise that right in addition to contacting us directly.
We may update this Privacy Policy when our services, technology, legal obligations, or data practices change. The latest version will be posted here with a revised date.
For privacy questions or requests, contact:
CLG Recovery
2161 Palm Beach Lakes Blvd, West Palm Beach, FL 33409
+1 561-794-6226
support@clgrecovery.net
